Faq

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Common Questions

To help you navigate your care at Piedmont Eastside Rheumatology, we’ve compiled answers to our most common patient inquiries.

Most HMO plans require a written referral from your primary care physician. Other plans may require pre-authorization. Obtaining the proper referral is the patient's responsibility. If you arrive without a required referral, you may choose to pay in full for the visit or reschedule.

Patients without a health plan are required to supply a credit card when making an appointment. A non-refundable fee will be charged to see the doctor and secure your slot. The remaining balance is due at the conclusion of your visit.

Cancellations: We require at least 24 hours' notice. Missed appointments or late cancellations will incur a $50 rescheduling fee charged to your card on file.
Late Arrivals: If you arrive late, the front desk will determine if the doctor can still see you. You may be asked to reschedule to ensure we remain on time for other patients.

Yes. All co-pays, deductibles, and co-insurance are due in full at the time of your visit. If we do not participate with your insurance or a required referral is not in place, you will be required to pay in full.

Absolutely. You can pay your bill at patientnotebook.com and schedule follow-up appointments without a portal login via the Piedmont Provider Search.

As a specialized practice, we reserve specific staff, equipment, and products for your appointment. Keeping a card on file (stored securely via our encrypted payment platform) helps us manage our waiting list and honor our staff's time in the event of no-shows.

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We are honored that you have chosen us for your rheumatological care. Our team is dedicated to providing you with advanced, compassionate treatment for Autoimmune and Rheumatic diseases.